Hosted PBX System
Your Business Phone System in the Cloud.
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Tailored for Today's Agile Australian Businesses: Our Enterprise VoIP solution is specifically designed to meet the communication needs of fast-paced modern businesses in Australia.
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Seamless Connectivity, Anytime, Anywhere: With our solution, you can easily connect and collaborate from any location, independent of geography. Use desk phones or mobile devices for uninterrupted communication.
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Unify Your Team, Anywhere, Anytime: Whether your team is working from the office, home, or even overseas, our hosted PBX solution brings everyone together. Enjoy a simple and affordable pricing structure that suits your business needs.
Features Highlights
Support 1300/1800
A professional images to your customers. FREE or Shared-Cost call to your customer calling from anywhere within Australia. Inbound call charges apply*
Self-Manage Portal
Create and manage your business call-flow via an easy to use drag & drop web interface.
Simultaneous ring
Simultaneous ringing from your users to multiple SIP devices and external numbers. Leverage call confirm when diverted to external number, to stop the call going to an external voicemail.
Call flow control
Configure manual override using a feature code that can be dialled from any handset to change how your inbound calls are handled. Common use could be a night switch.
Geo-Routing
Automated call distribution based on geographic location, including MOLI (Mobile Origin Location Indicator). Send all your 1300/1800 number calls to the nearest business location.
No Lock-in Contract
No minimum term contracts or commitments. Scale up or down and change call plans at any time.
Time conditions
Route calls based on time, day, month, year. Create complex patterns combining various time conditions. Configure how calls are handled after hours, during weekends for example.
Queue call-back
Unlike call queue – this feature allows callers to be added to the list with each caller automatically dialled when a User becomes available. Saving waiting time for your callers.
Reduce running cost
No line rental fees. Unlimited call plans.
No maintenance contracts. A simple yet feature rich plug and play platform
Voice menu
An automated attendant can be used to prompt the callers to a range of interactive options which directs to the appropriate department. Press 1 for support, 2 for sales or 3 for accounts.
Custom caller ID
You can assign the Caller ID of your choice to any User within the system. You can set the same caller ID for multiple users or use a unique caller ID for each user.
Call Recording
Have your call recordings sent to email addresses of your choice once the inbound or outbound call has terminated.
Number Porting
Bring your existing phone
numbers to our service and
keep them even if you move to any other location.
Call Queue
Call placed in a queue with music on hold. Users can answer the calls when they become available. Configure a range of metrics for timeout clauses, exit codes, periodic announcements and wrap up times.
Voicemail to email
Configure your company or personal voicemail to be sent to email or be played back on your physical device. Upload or record your own greeting from the web portal or directly from your device.
Reporting
Extract simple and advanced calling metrics for your team and company. See how many missed calls you have had, your most productive users and also a range of call queue statistics.
Prices in AUD inc GST
Critical information summary (CIS)
Plan and Pricing
PAYG Starter
$9.95
Per User / Per Month
14 Days Free Trial
Subscription breakdown:
Australian local phone number $1.05
User license $4.90
SIP or MS Teams device License $4.00
Call plan subscription $0.00
$9.95
Call rates:
Australian local & national calls 9c per call
Australian mobile calls 4.9c per min
13 / 1300 calls 22c per call
Unlimited Australia
$20.95
Per User / Per Month
Subscription breakdown:
Australian local phone number $1.05
User license $4.90
SIP or MS Teams device License $4.00
Call plan subscription $11.00
$20.95
Call rates:
Australian local & national calls Unlimited*
Australian mobile calls Unlimited*
13 / 1300 calls 20c per call
Unlimited Australia Plus
$29.95
Per User / Per Month
Subscription breakdown:
Australian local phone number $1.05
User license $4.90
SIP or MS Teams device License $4.00
Call plan subscription $20.00
$29.95
Call rates:
Australian local & national calls Unlimited*
Australian mobile calls Unlimited*
13 / 1300 calls Unlimited*
Free calls to 50+ Counties Unlimited*
Most Popular
Extra Options
1300 number
Hosting $6.95 per month
Inbound call rate: 5c per minute
1800 number
Hosting: $6.95 per month
Inbound call rate: 6c per minute
FREE Number porting. FREE Instant activation.
No contracts. No limit on concurrent calls.
Other Features
Virtual Mobile Numbers | Make and receive calls via the internet, get SMS to email. |
CRM integrations | Connect User portal and Webphone to CRMs such as HubSpot, Zendesk, Zoho, etc. and get information from CRM directly during calls or in your contact list and call history. |
Webphone | A phone in your browser: make and receive calls with no need to install an additional software. All features of a softphone available from the comfort of the browser tab. |
User portal | Personal portal for a user in the PBX. Integration with a webphone, call history, phonebooks, queue management and more. |
Web callback | With web callback, your website visitors can contact you via a special widget with ease. The visitor only needs to enter a phone number and click 'Call me' and the system will immediately dial this number using a call plan selected in the PBX. Once a visitor answers a call, it will be routed to the next object in the call flow: User, Queue, Ring group or any other. |
REST APIs | Direct Integration with various third-party software packages like CRMs, Ticketing systems, e.g. Hubspot, Zendesk, Tallemu and Zoho. |
Webhooks | Allow you to configure your hosted PBX to send call event notifications to third party applications. Integrate with almost any CRM on the market and enable features like caller contact details pop up, click to call and a whole lot more of cutting-edge features. |
Real-time call monitoring | Listen and discreetly speak to your agents in a real-time call, supervisors can improve the agents' performance, offering training and supervising their calls to guarantee the best customer experience support. |
Call queue wallboard | Monitor the status of your call queues in real time. See how many callers are waiting in your call queues, agents are on calls, average wait time for each queue, number of missed and answered calls. Live information about call loads and will allow them to adjust their time spent on call. Management will be able to monitor performance of agents in real time and to make necessary changes in the staff allocation to each of the call queues. |
Microsoft 365 – Teams Integration
| Allow your Microsoft Teams user the ability to make and receive calls using Direct Routing. Integrate with the PBX for advanced functionality and access unlimited calling plans. |
Global phone book | Centralised management of phone book directories. Create global and/or personal phone books, centrally hosted and accessible on various devices. Manage phone book entries via web portal and combine it with your local device phone book. |
Phone auto provisioning | Supporting all Yealink IP handsets. Simply select your phone model in the cloud PBX graphical web portal, specify phone MAC address and your phone will pick its configuration up automatically. No more manual configuration hassle. |
Call pickup groups | This feature will allow you to configure a group of devices that can pick up inbound calls from each other. If you are in a situation when an inbound call is destined for your colleague who is away from their desk, you can press a predefined key to pick up their call from your device. |
Call parking | Place calls in parking lots and allow users to access via a predefined button on their phone. Let the inbound callers listen to advertisement music while they wait and set the time limit and failover destination in case call is not picked up. |
DTMF prefix | Allow callers the ability to enter a number of digits that are displayed on the agent’s screen. This is useful for asking for account numbers, order numbers and more. |
Secure voice | Enable an extra layer of security to your VoIP calls with SRTP. Your voice will be encrypted within our network which will prevent intruders sniffing your calls. |
Video calls | H.264 supported. Place or receive video calls using latest in the video transmission technology. |
Custom dial plans | Create and assign custom dial plans to the Users to restrict international dialling. |
Inbound number | Instantly order and activate your phone numbers from almost anywhere in the world. Port in existing numbers. Connect your inbound numbers to the PBX and utilise all features to handle your inbound calls. Each number can handle multiple simultaneous inbound calls. |
Ring group | A ring group is a feature that will allow you to assign a set of users or devices that ring simultaneously or in a hunt mode, one after another. The common practice for this feature is for a department such as sales or support, where you want inbound calls to ring on all staff associated to these departments. |
Announcement | Is a recording you can use anywhere in the call flow. System will play the recording you upload to the caller and will continue to process the call-flow. Could be used if you need to tell something to the caller after some event in the call flow. |
Conference | Configure virtual conference rooms with unlimited number of participants to collaborate via a voice call. Connect your dial-in number with a PIN for security to organise a dial-in conference. Alternatively call each participant and transfer to a conference room using internal number. Record the conference and add join and exit notifications. |
Caller ID prefix | The caller ID prefix will prepend a custom text to the inbound caller ID. This can help you to identify how the call was processed. For example, if the call went via IVR menu and the caller selected 1 for sales, you can prepend the text ‘sales’ as a caller ID prefix. |
Caller ID routing | Route inbound calls to specific destinations based on their caller ID. As an example, send calls inbound from a specific location to the local office or branch. |
Internal number | Add a short internal number to your call flow for your users to transfer or call internally. |
PIN code | Add a PIN code to your inbound call flow for security for applications such as conference rooms, DISA and also to stop callers accessing certain users or groups. As an example, add a PIN code to a ring group for premium support. |
Blacklist | Add your problem callers to a blacklist that will automatically terminate inbound calls. A good example of this feature would be to add the caller ID’s of your problem callers so that they get a busy tone every time they attempt to dial your number. |
Fax to email | Answer inbound fax calls and convert to a PDF and send to an email address of your choice. |
Dial tone access | Dial a number from outside your phone system, enter a PIN and dial as if you are inside the office. Often used to make internal calls using lower call rates available. |
Email notification | Send out email notifications when the feature is utilised from within the call flow. When an inbound call is missed send an email to the departmental manager to notify. Or send an email to your on-call users when an out of hours request is logged. |
Call diversion | Divert calls to external numbers of your choice. Most commonly used to divert to mobile numbers outside of business hours or after-hours answering services. |
SIP Trunk | Integrate with third party platforms, connect to your onsite PBX to make and receive calls. Route calls between onsite and hosted PBX. Connect Microsoft Teams via Direct routing. |
Set caller ID | Replace original caller ID in the inbound call to the caller ID of your choice. Can be used during call diversion to identify the call. |
Music on hold | Allow your inbound calls the option to listen to music when they are waiting in queues or placed on hold. Whether this is your own advertisement music or a bespoke royalty free selection. |
Presence | Configure busy lamp fields for your users to highlight who is on a call, available or busy. Pick the ringing call up of the other user from your phone. |
Call transfer | Transfer calls using an internal short or extension number or via an external number, such as a mobile number or landline. |